Exchange Policy

• Exchanges are only applicable if the item received is defective or an incorrect size was sent by Faveza. In such cases, we will arrange a pickup and exchange.
• If the correct size is delivered and there are no defects, customers must ship the item back to us within 5 days at their own expense. No pickup will be arranged in this case. An exchange delivery charge of Rs. 200/- will apply.
• Exchange will only be processed if the item is unworn, unused, with all tags attached, and in its original packaging.
• Exchange is limited to the same outfit only. Product or design changes are not allowed.
• Paid orders cannot be cancelled after 48 hours of placement, as they are already in processing.
• If a used or worn item is returned, it will be sent back to the customer without any exchange or refund.

How to Request an Exchange

To request an exchange, please contact our customer service department by emailing us at infofaveza@gmail.com or contacting us via WhatsApp at +92 319 7388359. Please provide all the required information and your order details. If all the conditions are met, our team will provide you with the address to ship the item back to us.